Each year, Starfleet Research, our IT market research arm, benchmarks best practices in technology-enabled business initiatives throughout hundreds of hotels. ALO delivers objects to guests’ rooms 24 hours a day, together with towels, toiletries, and complimentary snacks. Guests have responded positively to the convenience of getting access to room service across the clock, and the hotel has reported significant reductions in labor prices. In addition, the robots have helped to improve guest satisfaction scores by offering a persistently excessive level of service.
- Megan Cerullo is a New York-based reporter for CBS MoneyWatch covering small business, office, health care, shopper spending and private finance matters.
- The latest opening of mega convention facilities in these cities will deliver important adjustments in dynamics.
- The 343-key hotel will occupy a 27-storey cylindrical building designed by Squire and Partners, with five flooring of workplace area and top floors devoted to services including a lounge, bar and destination restaurant, all with spectacular views.
- This eliminates the need to wait in line at the front desk or interact with different people.
- The new hotel provides 150 rooms, upscale facilities and is located only a mile from Burbank airport and a short distance from West Hollywood and Beverly